Installation Coordinator

Employment

Full time, Permanent

Salary

£24,000 - £30,000

Closing Date

5th July 2023

Job Description

Key Purpose of Role:

An opportunity has arisen for the role of Installation Co-ordinator within our retail windows operations team. The successful candidate will be responsible for scheduling the installation of retail windows, doors and roofline contracts, liaising with installers on a daily basis and assisting the wider operations team in providing a quality service to all of our customers.

Now in our fifth decade, Turkington Windows & Conservatories is a market leader within the glazing industry, we have a strong ethos of quality, honesty, reliability, safety and sustainability, the winning applicant must align with these values. This position offers the successful candidate an exciting role within an award-winning company, the opportunity for progression, a competitive salary and health care benefits.

The Person:

The person in this role will be customer focused and strive to provide a quality service to clients. Self-motivation, enthusiasm and excellent interpersonal skills are important; with the ability to communicate effectively via phone calls, emails and letters. The person must be well organised with the capacity to plan installation schedules and prioritise well. The role requires accuracy and a high level of attention to detail.

Responsibilities and Duties:

• Scheduling works for installation teams ensuring install targets and customer service needs are met
• Dealing with day-to-day install queries to ensure install values are maximised and disruption to work schedule is minimised
• Preparation of stores and installation teams contract paperwork
• Co-ordination with Customer Service Team to ensure works scheduled efficiently
• Dealing with customer service issues/queries and effective complaint and issue resolution
• Maintain accurate and timely information/records on Customer Relationship Management system
• Any other duties as reasonably required

Qualifications and Experience:

Essential:

• Minimum of 5 GCSE’s with at least Grade C or above in Maths and English or an equivalent educational background
• Previous experience of works scheduling and planning.
• Experience in workflow management or CRM software packages.
• Strong customer service background.
• Have a thorough working knowledge and experience of all Microsoft Office products.

Desirable:

• Understanding of, or experience in, the construction industry and glazing.
• Ability to understand construction drawings and technical specification documents.
• Experience of Management Information Systems.
• A Health and Safety Qualification e.g. CSR Card.

Salary: £24,000.00-£30,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:
Monday to Friday

Work Location:
In person