Here you can find answers to common things we’re asked. However, if you have a question not listed below feel free to give us a call or drop us an email with your query and we’ll endeavour to help you any way we can.
If you would like to find out more about our finance options, then please visit our finance page.
Why should I choose Turkington Windows?
There are many reasons to consider us when choosing new windows and doors including a wide range of quality products, fair prices and first-class customer service. Read our blog on ‘5 reasons to choose Turkington’ for more details on what we can offer you.
How much installation experience do you have?
Established in 1982, Turkington Windows has been installing windows and doors in Northern Ireland and around Dublin for over 30 years. Our highly skilled team of fitters carry out all installations to the highest standard and always in a professional manner.
What do your customers say about you?
When we asked our customers if they were satisfied with the service they received when they purchased from us. 98.3% said they were and would be happy to recommend us to family and friends. Read more about what our customers have said about us on our testimonials page.
Are you an accredited or approved supplier and installer?
We are a Glass & Glazing Federation approved company and TrustMark endorsed, both of which validate our trustworthy and reliable operations, and all of our installations are approved to GGF standards.
Do you have an environmental policy?
At Turkington, we’re committed to reducing the environmental impact of our manufacturing processes – this forms part of our mission statement. Our factory and production process meet the requirements of BS ENISO 14001:2004 Environmental.
Is my deposit protected?
As an approved member of the Glass & Glazing Federation, your deposit is protected under the GGF Deposit Indemnity Scheme when you buy from us – so you know your investment is in safe hands.
What if I have a problem after the installation?
Following installation, any issues will be resolved immediately by our professional installation team. We have dedicated Aftercare teams for issues that arise during your guarantee period. Turkingtons also have a BSi audited Quality Management System, and as members of the Glass & Glazing Federation we follow the GGF Customer Charter and Code of Conduct to ensure we deal efficiently and professionally with our customers.
How long does it take to get a quote?
From initial point of contact, showroom visit or home appointment with one of our friendly team, we aim to get a quote back to you within 24 hours.
Do you have a showroom?
We have three showrooms in Lisburn, Portadown and Dublin, where we showcase a range of our products. Pop in during our opening hours to see the quality of our products first-hand and discuss your project with one of our team who will be happy to help.
What should I expect after placing my order?
After placing an order your contract will be managed by our dedicated Customer Service Team. Click here to view our handy guide on what will happen after placing your order.
What styles, materials and colours do you offer?
We offer a wide range of PVC and aluminium windows and doors, which are available in different styles and colour options. Book an appointment or visit one of our showrooms, and a member of our team will be able to go through all the options available to you.
Are your windows energy rated?
All of our windows are ‘A’ rated as standard. This is the highest rating available and by choosing our windows you can enjoy a warmer, more comfortable home, and even save money on your energy bills.
What security features do your windows and doors have?
Our complete range of PVC and aluminium windows and doors come with a full security package as standard. Depending on your product this can include high security shoot bolt locking, security hinges and SAC bolts to keep your home safe and protected from common burglar attack methods.
Are your products guaranteed?
Our windows and doors carry up to a 10 year written guarantee, ensuring exceptional product quality even years after installation. And our roofline is guaranteed for up to 10 years against discolouration and warping.
Can I replace my existing conservatory roof?
If you are experiencing problems with your conservatory such as a leaking roof or it being too hot or too cold to use for many months of the year, we offer a refurbishment and re-glazing service to fix these problems and turn your tired old conservatory into a useable space.
How long will the installation take?
After choosing the products you want and agreeing the quote, the time of signing the contract to installation is usually 4 to 6 weeks, depending on time of year and which products we are installing.
How do I clean and look after my new windows?
Our windows are designed to be as low maintenance as possible for you. Dirty frames and glass simply require a wipe down with a damp, soft cloth and soapy water to keep your windows looking as good as new.